Young Writers – General Terms & Conditions

(Operated by Bonacia Ltd)
Last updated: 5th November 2025

These Terms & Conditions explain how we operate our website and how buying products from us works. Our aim is always to keep things clear, fair and easy to understand. If anything ever feels unclear, please get in touch — we’re here to help.

By using our website or placing an order with us, you agree to these terms.

1. Who we are

We are Young Writers, operated by Bonacia Ltd, a company registered in England and Wales.

Registered office: Remus House, Coltsfoot Drive, Peterborough, PE2 9BF Company number: 05368980

Contact us:
Phone: 01733 890066
Email: [email protected]

We work with thousands of schools every year to celebrate and publish children’s writing and creativity.

2. Using our website

You are welcome to browse, download resources and shop with us for school or personal use.

You must not:

•  misuse or interfere with how our website works
•  copy or reproduce our content for commercial use without permission

If children use this website, they must be supervised by a parent, guardian, or teacher.

For how we protect your personal information, please read our Privacy Policy: https://www.youngwriters.co.uk/privacy

3. Ordering and payment

When you order from us (e.g. books or free resources), you enter a contract with Bonacia Ltd.

We will:

• confirm your order by email
• take payment at the time of ordering, unless you are an approved school account
• do our best to deliver on time

All prices shown include VAT where applicable and are in GBP.

Only adults (18 ) can make purchases. Only people with authority should place an order on the school’s behalf.

4. Delivery and production times

Some items are kept in stock. Others are ordered pre-publication. Typical delivery times:

• Stock items: within 7 days
• Out of stock items: these will be reprinted and be despatched within 7-14 working days
• Pre-publication orders: usually within 7–14 days of publication

During busy periods (such as competition deadlines), delivery may take a little longer. If delays occur, we will keep you updated.

If delivery fails because the address was incorrect or no one was available to receive the parcel, a redelivery fee may apply.

5. Returns, cancellations and refunds

We want you to be happy with your order.

If you change your mind

If your order has not been despatched you can request a refund at any time.

If your order has been despatched you can return your order within 30 days of delivery for a refund.

You are responsible for return postage unless the item was faulty or incorrect.

If something is wrong

Please contact us straight away and we’ll put things right as quickly as possible.

Refunds are issued to the original payment method once a return has been received. Refunds can take 5-7 days to process.

6. Competitions and children’s work

These terms cover product purchases and general website use.

Competition entry, judging, prizes and publishing children’s writing are covered separately in our Competition Terms & Conditions: https://www.youngwriters.co.uk/competition-terms

Those terms explain:

• who owns the copyright (parents/children do)
• how permission for publication works
• judging processes and prize details

What giving permission means

When a parent or guardian gives permission for a child’s work to be published:

• the child keeps full copyright of their work
• Young Writers is given a non‑exclusive licence to publish it in print and digital formats
• we may use the work to showcase children’s creativity, such as in books, on our website, or in promotional materials
• we will always follow our safeguarding guidelines when crediting children’s names or schools
• permission can be withdrawn for future uses at any time — please contact us

We will never sell children’s personal information and we will never use their work in a way that could harm or identify them inappropriately.

Please ensure you have reviewed the relevant competition terms before submitting any work. Terms and conditions: https://www.youngwriters.co.uk/competition-terms

7. Data protection and safeguarding

We take children’s safety and privacy seriously.

How we collect, store and use personal information — including children’s data — is set out in our Privacy Policy: https://www.youngwriters.co.uk/privacy

Please refer to this policy if you are submitting information about a child.

The name in the child’s online account is how it will be published in the book. If you have concerns about your child’s name being published, you can change this to a pseudonym, initials, or first name only. If there is a safeguarding issue, please call us on 01733 890066 so we can ensure there are extra checks in place.

8. Intellectual property

Everything on our website, including images, logos, text, downloadable resources and book designs, belongs to us or our licensors.

You may:

• use downloadable teaching resources in your school or home
• print planning sheets to support competition entries

You must not use our content for commercial purposes without our permission.

9. If things change or go wrong

We always aim to provide excellent service.

If something unexpected happens (for example, a major supply disruption or severe weather), we may need to amend or cancel an order. If this happens, we’ll let you know straight away and offer a fair solution (such as a replacement or refund).

Our liability to you for any loss will not exceed the value of your order.

10. Complaints and support

If you have concerns about anything, please get in touch so we can fix things quickly.

Customer Care:
Phone: 01733 890066
Email: [email protected]

We aim to respond within two working days. We are open Monday-Friday, 8am-5pm.

11. Updates to these terms

We may update these Terms & Conditions occasionally. The version published on our website at the time you place an order will apply.

12. Governing law

These terms are governed by the laws of England and Wales. Any disputes will be handled by the courts of England and Wales.

Thank you

Thank you for supporting Young Writers. Every order you place helps children feel proud of their creativity, keeps resources to schools free, and funds judging and prizes - that means the world to us.