As much as we try to be we know we aren’t always perfect, but we do strive to do the best for every customer.
We make sure that making a complaint is as easy as possible. We treat each any complaint seriously and will handle it as quickly as possible. If we have done something wrong, we will correct it. We learn from complaints and see them as an opportunity to improve the service we deliver.
One of the management team will be assigned your complaint. We will ensure that person has the experience to deal with the issues raised.
We will acknowledge the complainant within 7 working days and will confirm the name and contact details of the person investigating it.
We aim to have completed the investigation within 14 working days. If this is not possible, we will contact you to confirm the expected time scale.
Once we have finished investigating, we will confirm our outcome the same way you contacted us to make the complaint.
You complain by:
By Telephone: 01733 890066 or 01733 898110
By Email: firstname.lastname@example.org