Yes No
If you answered no please briefly explain why.
Did the customer service team member introduce themselves?
Yes No If so, who? John Adam Charlotte Gemma Laura Mikaela Kim Mark
If you contacted us via email, did you find the response time acceptable?
If you contacted us via telephone, did you get through within a reasonable time?
If you answered no please briefly explain.
Did you end your conversation with any of your requests or questions unanswered?
If you answered yes please briefly explain why.
From your current experiences with us, do you have any comments about how we could have made your experience more positive?
