Customer Satisfaction Survey

Here at Young Writers we welcome customer feedback in an effort to continually improve our service. We would be grateful if you could take a few minutes to complete our questionnaire.

You are a...

Customer number (optional):

Name (optional):

How did you contact us?

What did you contact us about?

Did you find the team member you had contact with helpful and friendly?

Yes
No

If you answered no please briefly explain why.

Did the customer service team member introduce themselves?

Yes
No

If so, who?

If you contacted us via email, did you find the response time acceptable?

Yes
No

If you answered no please briefly explain why.

If you contacted us via telephone, did you get through within a reasonable time?

Yes
No

If you answered no please briefly explain.

Did you end your conversation with any of your requests or questions unanswered?

Yes
No

If you answered yes please briefly explain why.

From your current experiences with us, do you have any comments about how we could have made your experience more positive?

If you would like to be contacted regarding your comments please tick here

Email:

Young Writers, Remus House, Coltsfoot Drive, Peterborough, Cambridgeshire, PE2 9BF | Tel: 01733 898110 / 890066
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